Delete Your Account

How to delete your account

You can delete your account and all associated data directly from the app at any time:

Open Grounded on your Android device.
Tap the Add-ons tab (last icon in the bottom navigation bar).
Scroll to the bottom of the page to the Account section.
Tap Delete account.
Read the confirmation message and tap Delete account again to confirm.

Your account and all data are permanently deleted immediately. You will be signed out and returned to the welcome screen.

Can't access the app?

If you are unable to open the app, you can request deletion by emailing us at info@grounded-app.es. Include the email address associated with your account. We will process your request within 30 days.

What data is deleted

When you delete your account, the following data is permanently and immediately deleted from our servers:

Data type	Action	Retention after deletion
Email address	Deleted immediately	None
Password (stored as bcrypt hash)	Deleted immediately	None
Device fingerprint hash	Deleted immediately	None
App blocking groups & settings	Deleted immediately	None
App usage logs (daily minutes per app)	Deleted immediately	None
Tasks & reward history	Deleted immediately	None
Credits balance & transaction history	Deleted immediately	None
Purchase records & add-on subscriptions	Deleted immediately	None
Parental PIN (stored as hash)	Deleted immediately	None

What data is retained

Grounded does not retain any personal data after account deletion. No backups, logs, or archives of your personal information are kept.

Note on payment providers: If you made purchases through Google Play, Google may retain transaction records in accordance with their own privacy policy and applicable financial regulations. Grounded has no control over records held by Google Play.

Questions or concerns

For any privacy-related questions, contact us at info@grounded-app.es.