Account deletion

Delete your Grounded account.

You can remove your account and associated app data directly in Grounded, or contact us if you cannot access the app.

How to delete your account

You can delete your account and associated live application data directly from the app at any time:

  1. Open Grounded on your Android device.
  2. Tap the Add-ons tab (last icon in the bottom navigation bar).
  3. Scroll to the bottom of the page to the Account section.
  4. Tap Delete account.
  5. Read the confirmation message and tap Delete account again to confirm.

Your account is removed from the live application database. Restricted records and backups are described below. You will be signed out and returned to the welcome screen.

Can't access the app?

If you are unable to open the app, you can request deletion by emailing us at info@grounded-app.es. Include the email address associated with your account. We will process your request within 30 days.

What data is deleted

When you delete your account, the following records are removed from the live application database. The table does not cover restricted backups or the anti-abuse and financial records described below.

Data type Action Retention after deletion
Email address Deleted immediately None
Password (stored as bcrypt hash) Deleted immediately None
Device fingerprint hash Deleted immediately None
App blocking groups & settings Deleted immediately None
App usage logs (daily minutes per app) Deleted immediately None
Tasks & reward history Deleted immediately None
Credits balance & transaction history Deleted immediately None
Purchase records & add-on subscriptions Deleted immediately None
Parental PIN (stored as hash) Deleted immediately None
Child profiles, linked-device location points, place history and listening access history Deleted from the live database None in the live database; audio itself is not recorded

What data is retained

Restricted operational backups may contain older copies until those backups expire. Hashed account/device tombstones and pseudonymous purchase/referral ledgers are retained to prevent repeated trials, purchase replay and referral abuse, and to reconcile refunds. They do not contain live audio or location history. Contact info@grounded-app.es for retention or erasure requests concerning these restricted records and backups. See our Privacy Policy.

Note on payment providers: If you made purchases through Google Play, Google may retain transaction records in accordance with their own privacy policy and applicable financial regulations. Grounded has no control over records held by Google Play.

Questions or concerns

For any privacy-related questions, contact us at info@grounded-app.es.